An AI chatbot that actually resolves tickets — not just deflects them.

Yes — we build and operate AskOrac (askorac.com), our own AI chatbot SaaS, in production. Every technique we implement for clients — RAG retrieval, confidence-based escalation, guardrails, human handoff, multilingual support — runs live in our own product first. You're hiring the team behind a working AI chatbot platform, not an agency assembling one for the first time.

It depends on your requirements. If you need a chatbot trained on your docs with standard widget deployment, our own product AskOrac may cover you from $29/month — we'll tell you honestly if that's the better fit. A custom build makes sense when you need deep integration with internal systems, custom workflows, on-premise deployment, or behavior no SaaS product supports.

3-4 weeks from kickoff to production. Week 1: knowledge ingestion. Week 2: pipeline and chat UI. Week 3: guardrails and testing. Week 4: launch and monitoring setup.

GPT-4o for complex queries, GPT-4o-mini for simple ones, with intelligent routing between them. We also support Claude and open-source models based on your requirements.

It escalates to your human support team with full conversation context. The handoff is seamless — the customer doesn't start over. We also log unanswered questions so you can expand the knowledge base over time.

For a product with 10,000 active users, typical monthly infrastructure costs are $100-500 depending on query volume and model mix. We implement cost controls and model routing to keep this predictable.

Yes. We integrate with Zendesk, Intercom, Freshdesk, Slack, and custom ticketing systems. The chatbot can create tickets, update statuses, and pull customer data from your existing tools.